PERITUS PUBLIC RELATIONS

DIRECTOR OF ACCOUNTS CAREER OPPORTUNITY

Position: Director of Accounts
Posted: December 2024

Location: Firm is headquartered in Birmingham, Ala., but open to remote teammates across Alabama

WE ARE PERITUS PUBLIC RELATIONS

We are searching for the next teammate who can help us live our values: taking care of our own, growing smart and making an impact through high-stakes communications work.  

Regardless of your background, if you're a passionate communicator with a hunger for making a difference, we want to hear from you. Our team is proof that there's no one-size-fits-all path to success in our agency – we are lifelong learners who are eager to learn from diverse perspectives and lean into our unique experiences to move our region forward. 

We're not just looking for someone to fill a role; we're seeking talented individuals who are eager to move Alabama forward by advising clients through high-stakes challenges, advocating for change in our communities and amplifying impactful stories.  

SKILLS AND ABILITIES REQUIRED

  • High level of personal accountability – commits to deadlines, owns projects, does what they say they will, communicates clearly with teammates and clients on progress  

  • Innate project manager – detail-oriented, proactive, deadline-driven, manages moving parts/teammates/budgets efficiently, predicts cause and effect, understands workflow/capacity/what it takes to achieve a deliverable

  • Master of strategy – quickly gains an understanding of new industries or issues, deep knowledge of goals and develops actionable plans to achieve them, applies the bigger picture

  • Resourceful – starts every project with research, consults experts, reviews past work or industry examples to save time 

  • Lifelong learner – naturally curious, hungry for continued professional development, news/book/podcast junkie, active listener, asks intuitive questions 

  • Communications anthropologist – understands human behavior and the dynamics of a group, intuitive people reader, asks smart questions to dig deeper, bridges cultural gaps, seeks meaningful

ROLE OVERVIEW

Peritus’ Director of Accounts is a senior-level role dedicated to strengthening our client experience through relationship-building, results-oriented communications initiatives, mentorship and quality of work. This leader will oversee account teams to consistently deliver results that move our clients’ goals forward while maintaining the highest standards of quality and service. Focused on fostering client trust and satisfaction, the Director will also play a key role in professional development, team accountability and identifying opportunities for client growth.

A team player, our Director of Accounts is a natural relationship-builder, coach and passionate advocate for our clients’ businesses and industries.

KEY RESPONSIBILITIES

+ Client Impact & Strategic Counsel

  • Serve as the firm’s primary manager of client service, building relationships with clients and ensuring client satisfaction.

  • Maintain an understanding of Peritus clients' businesses and industries, serving as a resource for strategizing, overcoming challenges and ultimately, growing client relationships across the firm.

  • Oversee the creation and execution of strategic communication plans and deliverables, with measurable goals and objectives.

+ Project & Capacity Management

  • Master of capacity planning and forecasting through auditing teammates’ workloads to help solve problems, minimize inefficiencies and streamline approaches.
  • Ensure projects are well planned and on track through monitoring of project management software.
  • Partner with leadership team and client leads to plan and monitor firm’s workload with current and incoming clients, identifying recruitment or contractor needs to fill in gaps.

+ Team Leadership & Mentorship

  • Mentor account team members, proactively offering guidance on strategy, client deliverables and tactical execution.
  • Hold weekly 1:1s with Line of Business leaders to coach professional development goals and business growth within Advisory, Amplification and Advocacy services.
  • Support professional development and soft skills by coaching team members, offering regular feedback and identifying firmwide opportunities for training or upskilling.

+ Client Growth & Retention

  • Cultivate relationships with community influencers and actively participate in community initiatives, strategically connecting your involvement back to the firm.
  • Foster strong client, community and industry relationships, leading efforts to retain and expand existing clients.
  • Regularly scan industry trends and potential opportunities for client growth and agency innovation.

+ Peritus Culture

  • Embrace feedback, demonstrating a growth mindset and willingness to learn.
  • Understand teammate behavioral drivers and communicate in the best ways to foster individual growth.
  • Lead the agency’s value-aligned Impact Pillar (i.e. how we are making an impact through our work), ensuring alignment firmwide goals.

QUALIFICATIONS

  • Recommended 7-10 years of experience in public relations or a related field, with at least two years in a client service management or leadership role.

  • Strong understanding of strategic communications plans and deliverables.

  • Proven ability to lead and mentor teams.

  • Exceptional communication and interpersonal skills, with the ability to provide high-level client counsel and troubleshoot complex issues.

  • Experience managing and growing client accounts year-over-year.

PERKS

WORK FLEXIBILITY

COMMUNITY ENGAGEMENT

PROFESSIONAL DEVELOPMENT

DEFINED CAREER TRACKS

TEAM BUILDING

COMPETITIVE BENEFITS